Privacy Policy

1. Introduction SOS Fire Services ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.sosfireservices.com] or use our services. We operate in accordance with California state laws, including the California Consumer Privacy Act (CCPA).

2. Information We Collect We collect information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote.

• Upload a Violation Report ("Red Tag").

• Sign up for our newsletter or SMS updates.

• Purchase products or schedule services.

Types of Data:

• Personal Identifiers: Name, email address, phone number, business address.

• Business Records: Fire protection history, violation reports, and property details.

• Payment Information: Credit card details (processed securely via third-party payment gateways).

3. How We Use Your Information We use your data for the following business purposes:

• Service Delivery: To schedule inspections, repairs, and issue Title 19 certifications.

• Compliance: To submit required reports to the Fire Department (e.g., LAFD) on your behalf.

• Communication: To send service reminders (e.g., annual inspection due dates), quotes, and operational updates.

• Marketing (With Consent): To send promotional offers via email or SMS, provided you have opted in.

4. SMS & Email Communications (TCPA Compliance) By checking the consent box on our forms, you agree to receive automated marketing messages and service reminders from SOS Fire Services at the phone number provided.

• Consent is not a condition of purchase.

• Opt-Out: You can unsubscribe from SMS messages at any time by replying "STOP". You can unsubscribe from emails by clicking the "Unsubscribe" link in the footer.

• Privacy of Mobile Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Sharing Your Information We do not sell your personal information. We only share data with:

• Service Providers: Technicians and subcontractors working directly on your project.

• Regulatory Bodies: The State Fire Marshal or local Fire Departments as required by law for certification filing.

• Legal Obligations: If required by a subpoena or other legal process.

6. Your California Privacy Rights (CCPA) If you are a California resident, you have the right to:

• Request access to the personal data we hold about you.

• Request the deletion of your personal data.

• Opt-out of the sale of personal information (Note: We do not sell your data). To exercise these rights, please contact us at: sosfireservices@yahoo.com

7. Security We implement industry-standard security measures to protect your data. However, please note that no method of transmission over the Internet is 100% secure.

8. Contact Us If you have questions about this policy, please contact us: SOS Fire Services Address: P.O. Box 571343, Tarzana, CA 91357 Phone: 818-921-7757 Email: sosfireservices@yahoo.com